LetsVPN: Privacy policy

Consumer privacy comes first here. LetsVPN collects and logs no traffic data, browsing behaviour, email addresses, phone numbers, and no personal user information coming from connections to the service.

Our position

LetsVPN protects your online privacy and security. We keep no log of your browsing and collect nothing that can identify you.

While the service is running, your device may produce a little data tied to its operation. That data stays on the device; we will not access or record it unless you send it yourself, for example when you contact support about a problem, and we use it only for technical assistance.

Data you might send us

Here is the data that can be created locally while you use the service, and that reaches us only after you agree to share it:

1. Device ID: while the LetsVPN is connected the client generates a unique device ID, used to recognise service status, manage subscription information and keep the service continuous;
2. Purchase information: subscribing inside the app produces a purchase receipt, used to restore subscriptions, verify orders and handle support;
3. Support exchanges: text, screenshots and logs you share with support, used to pinpoint the problem and answer your question;
4. Interaction data: cold starts, taps and page views leave local records, which you can upload when something is not right;
5. Crash reports, performance and diagnostic information: when the app crashes or behaves unusually it writes an error log on the device, and we read it only if you contact support and choose to upload it.

How the data gets used

We never sell data and never share it with third parties, whatever the business reason. It is used only to make the LetsVPN service better and the experience smoother.

By using LetsVPN you have read and accepted this privacy policy, and you allow us to receive and use the service data listed above.

Opting out of browser tracking

Some advertising platforms track your activity in the browser to personalise ads or measure performance, using third-party cookies or cross-site tracking. You can reduce it from your browser privacy settings: turn off third-party cookies, enable Do Not Track, clear advertising identifiers and block cross-site tracking.

Contacting us

If any part of this policy, or the way we handle your information, leaves you unsure, send us an email and ask.

Questions? Reach us at letsvpn@rbox.me.