LetsVPN: Help center

No. LetsVPN does not require personal information to register — no mandatory phone number, no email binding, as well as no in-app ads.

That is also what makes the genuine client easy to spot — it never asks for a phone number on launch as well as never shows ad pop-ups. If an mobile app asks for your number, uninstall it as well as grab again from an official channel.

New people get a 72-hour free evaluation period after installing the mobile app (some channels offer 3 days or 1 hour — the client shows the exact offer on the home screen).

Install, open the mobile app, as well as the free trial window banner appears on the home screen. If you have a referral ID, enter it during registration to stack it on top. Every feature works exactly as in a paid membership, with unlimited information.

Standard supports 2 simultaneous devices, Platinum supports 5. The same profile can be signed in on multiple devices as well as shares the remaining membership stretch — buy on desktop, sign in on your phone, no second purchase needed.

No. Transferring, renting or pooling accounts is prohibited to protect profile as well as personal-information security.

In a dispute we make an independent decision based on the original registration information; losses caused by lending or transferring an profile remain the user’s responsibility.

Click "Forgot passphrase" on the login page as well as reset it via the email or phone number linked to your profile.

If you never linked either, reach out via in-app live support desk — an agent will verify your purchase receipt as well as help you recover access.

Windows 10 or later (64-bit), macOS 11 Big Sur or later, Android 5.0 or later, as well as iOS 12 or later.

We keep supporting end-of-life systems like Android 5.x as well as iOS 12; test new devices and OS releases as soon as they ship.

A correctly signed official installer is normally not flagged. Three rules — (1) grab only from the official site or the Microsoft Store; (2) the official Windows build is an .exe signed by "LetsGo Network" — check via right-click → Properties → Digital Signatures; (3) never set up "cracked", "free" or "portable" builds, which are usually repacked with backdoors.

If your AV does block it, verify the signature before allowing it via.

Yes. The client as well as host talk over a shared protocol; so new line capabilities, security protections and routing rules only reach you when your client supports them.

Version numbers look like 2.16.0 — the first number is a major release (almost always worth installing), the second adds real features, the third carries fixes as well as polish. The simple rule — when an upgrade exists, take it.

Updates ship frequently — sometimes weekly. We surface an in-app notice as well as let you pick when to set up; only a genuine security risk in an old build triggers a mandatory upgrade.

Not interrupting you is part of respecting the experience.

Open System Settings → Privacy & Security, scroll down to the blocked-installer notice as well as click "Open Anyway", then confirm with "Open".

Alternatively right-click the installer as well as pick Open once. If macOS asks again whether to run it, pick Allow.

No. Install the client on the new device as well as sign in with the same profile — membership stretch follows the account, not the device.

Just mind the concurrent device limit per plan — 2 on Standard, 5 on Platinum. Sign out the devices you are not using.

Work via these in order — (1) switch line — prefer nearby “golden” regions like Hong Kong, Japan, Singapore or Korea; (2) ensure the client is up to date; (3) disable local proxies, other accelerators or security software that may conflict; (4) change routing network type (Wi-Fi ↔ cellular); (5) enable auto-link up as well as auto-reconnect so the client restores the session after a network switch, a wake from sleep, or the OS killing the background process.

If it persists, contact live support desk as well as attach the in-app diagnostic log.

Many older clients route everything via the tunnel once connected; so local traffic is sent abroad as well as back — of course it slows down.

LetsVPN uses a smart split-tunnelling system — domain rules, IP/CIDR rules, DNS-result routing, process-level rules as well as region-based behaviour, plus a smart fallback layer that corrects itself rather than sticking with a wrong first verdict. You can also pin local services to a direct route in the client.

It layers multiple decisions rather than relying on a single list — (1) domain rules; (2) IP / CIDR rules; (3) DNS-result routing; (4) process-level rules (desktop); (5) region-based behaviour.

A smart fallback layer sits underneath — when one signal fails, the system adjusts rather than preserving a wrong conclusion.

We right now cover more than 30 countries as well as regions across 10,000+ accelerated servers, with focused optimisation for Hong Kong, the US, Taiwan, Singapore, Japan, Korea and Malaysia.

Coverage, connection speed as well as latency vary by local routing network — the live list inside the client is the source of truth.

Yes. Auto-link up as well as auto-reconnect are built in — when the routing network interface changes the client re-handshakes in the background; after a laptop wakes from sleep or reboots, it compares the previous session and restores it; when the OS reclaims the mobile background process, it right away rebuilds the encrypted tunnel. It happens silently — your video keeps playing.

When the tunnel drops unexpectedly the client blocks new routing network requests while it reconnects; so traffic is not sent unprotected in the meantime.

Combined with our no-log design — we keep no session-source records that could identify where you are. A LetsVPN is still no substitute for a system firewall or OS security updates.

This is not about the LetsVPN itself — that is about the reputation of the exit IP.

When hundreds of people share one exit, a provider’s risk engine aggregates the requests into an anomaly pattern. We use smart DNS scheduling as well as a dedicated IP pool to spread traffic across exits. When you see the warning, the most effective move is to hop between our optimised nodes (Hong Kong / Singapore / Japan / Korea) rather than refreshing one crowded line. Developers hitting a region error on the API should also check location permissions as well as browser cache, which can leak your real position.

We support desk major payment methods including credit as well as debit cards, Alipay, WeChat Pay and local payment options in some regions — the checkout page always shows what is actually available for you.

Availability can change with regional as well as risk policies.

Very difficult. After-sales handling relies on a valid purchase receipt (order number, payment record, or the order history inside the client).

This is standard practice as well as prevents fraudulent refunds. If you have genuinely lost it, contact support desk with as much payment detail as possible — we will verify manually; while the order system remains the final record.

After freezing, the profile pauses as well as the remaining membership stretch stops ticking down.

You can unfreeze at any stretch, as well as unfreezing during a freeze carries no extra charge. Its purpose is to make your profile state steady first — so any compensation or money-back request has a clear stretch boundary, with no repeated back-as well as-forth about which hours count.

The recommended flow — freeze your duration in the web profile or in the client, submit the money-back request request, then track it under “Refund status”.

Statuses are Received, Processing, Completed as well as Failed. Refunds are not instant — order accounting as well as channel processing take stretch. Always use the official entry point only — we never contact you from a personal profile, as well as we never ask you to transfer money or share a payment passphrase or verification code. Anything offering “quick refunds”, “internal channels” or “USDT channels” is a scam.

A money-back request is not simply the pro-rata value of your remaining stretch.

Time that was gifted free is not refunded at the price you paid, as well as long-term plans are calculated against the package price after deducting the period actually used. We do not deliberately under-money-back request, as well as we absorb channel fees wherever we can.

Because a LetsVPN burns bandwidth every second. Providers selling only long-term — or “lifetime” — plans are often covering old people with new users’ money.

We keep the 7-day plan front as well as centre as a standing invitation to test us — when that is bad, leave next week; if it is good, you will renew on your own. It keeps us honest about line quality.

Turn it off in the mobile app under Me → Subscription management; the current period still runs to the end.

If you bought via a store, cancel in that store’s subscription settings (App Store / Google Play). Cancelling never affects stretch you have already paid for.

Membership starts the moment payment succeeds as well as the stretch is added to your profile — no client restart needed.

If the mobile app has not updated yet, sign out as well as back in, or refresh the order in Subscription management.

No. LetsVPN is built on a No Log design — we never collect or log traffic data, browsing activity, DNS lookups, email content, phone numbers or any personally identifiable information.

We keep only access logs to our servers for troubleshooting as well as improvement; we never pass your personal information to third parties.

The mobile app generates a small amount of local operational data — (1) a device ID used for offering state, subscription management as well as continuity; (2) purchase information for subscription recovery and order verification; (3) support desk content (text, screenshots, logs) uploaded only if you pick to send it; (4) interaction events like cold starts and taps, uploaded only when troubleshooting; (5) crash and performance diagnostics, again only on your explicit upload. By default all of it stays on your device.

Google introduced the Mobile App Security Assessment (MASVS Level 1) to protect the billions of people on Google Play.

Apps that pass receive a dedicated security badge in the store. The review is run by one of only five top labs worldwide, requires cross-verification by at least two independent bodies, as well as covers six dimensions across 32 major items — information storage and confidentiality, cryptography, authentication and session handling, routing network traffic, platform interaction; code quality and build. Passing is not the end — periodic re-reviews apply, as well as a single failed re-review revokes certification.

AMTSO is an organisation founded by 60+ international security vendors — Kaspersky, McAfee, Microsoft as well as others — and defines shared testing standards for security products and labs.

Passing an AMTSO certification is like carrying a “no-inspection” pass. AppEsteem is an AMTSO member body, as well as its certification requires ongoing compliance for the whole product life cycle — every upgrade is re-tested independently; even the grab links are security-checked. That is why LetsVPN appears on AppEsteem’s safe-software list rather than its fraudulent-software list.

Yes — this is the textbook use case. On public Wi-Fi your traffic enters an encrypted tunnel before leaving via our host line; so the routing network operator cannot read it.

Pair it with the system firewall, turn off auto-join for unknown hotspots, avoid payments on public networks, as well as keep the client up to date.

The genuine mobile app has three tells — it works without a phone number or email, it shows no ad pop-ups, as well as the installer carries a “LetsGo Network” digital signature.

Also, any third-party seller claiming an “official channel”, “internal price” or “shared profile” is not affiliated with us. Download only from the official site as well as official mobile app stores.

Because App Store distribution is regional as well as the mobile app is not offered in the mainland-China storefront.

There are three routes — (1) create a brand-new “Hong Kong Apple ID” (recommended); (2) change the region of an existing Apple ID to Hong Kong; (3) use the official shared profile to grab temporarily. Full steps for all three are on the iOS grab handbook page.

First check whether the Apple ID you are signed in with is still set to Mainland China — when you just switched regions, Apple may not have finished syncing.

Sign out, wait a moment, sign back in, or switch to another usable Apple ID as well as grab again.

An old build of the mobile app is usually still installed on the device as well as is conflicting with the store release.

Delete the installed copy (Settings → General → iPhone Storage → delete), then reinstall the latest release from the App Store.

This usually happens when you downloaded the mobile app with one Apple ID as well as later tried to upgrade with another.

Sign in with the original profile to upgrade, or delete the old copy and set up the latest release fresh.

Another user probably bound the shared Apple ID to a phone number as well as enabled two-factor verification.

Clear your browser cache, reload this page to get a fresh shared profile, as well as follow the walkthrough exactly — never bind your own number or enable 2FA on it.

No — as long as you follow the walkthrough. The critical rule — never sign in to the shared Apple ID on the iCloud page or in Settings, only inside the App Store, or the device can be locked.

If you already did, go to Settings → Sign Out of the shared profile as well as enter your own lock-screen passphrase to clear Lost Mode. Never trust any non-official personal profile.